Privacy Policy

1. Data We Collect

When you use our website contact form or enquire about a program, we may collect:

• Full name
• Email address
• Phone number (if provided)
• The content of your message
• Technical data such as IP address, browser type, and pages visited, collected automatically via server logs and analytics tools

We do not collect sensitive personal data such as health information, financial details, or government identification numbers.

2. How We Collect Data

• Contact forms: When you submit an enquiry through the website
• Cookies and analytics: When you browse the website (see our Cookie Policy for details)
• Direct communication: When you call or email us directly

The legal basis for processing enquiry data is your consent (given by submitting the form) and our legitimate interest in responding to programme enquiries. Analytics data is processed on the basis of legitimate interest.

Retention periods: Enquiry data is retained for up to 24 months from last contact. Analytics data is retained in aggregate form. You may request deletion at any time (see Section 6).

3. How We Use Your Data

• To respond to your enquiry about our programs
• To provide information about program schedules, availability, and relevant updates if you have opted in
• To improve the website and understand how visitors use it
• To comply with legal obligations under Thai law

We do not use your data for automated decision-making or profiling. We do not sell personal data to third parties.

4. Data Sharing

We share personal data with third parties only where necessary:

• Analytics providers: Aggregate and anonymised usage data may be processed by analytics tools (e.g. Google Analytics)
• Email providers: Your message content may pass through our email service provider's infrastructure
• Legal obligation: We may disclose data to Thai authorities if required by law

All third-party processors are required to handle personal data in accordance with applicable data protection law.

5. Cookie Information

We use cookies to understand how visitors use the website. Essential cookies are required for the site to function. Optional analytics and preference cookies are used only with your consent. Please see our Cookie Policy for full details and preference management.

6. Your Rights

Under the Thai PDPA, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent at any time, without affecting the lawfulness of prior processing
• Object to processing based on legitimate interest
• Request data portability where technically feasible
• Lodge a complaint with the Personal Data Protection Committee of Thailand

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Data Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include encrypted connections (HTTPS), restricted staff access to contact records, and regular review of data handling practices. In the event of a data breach affecting your rights, we will notify you and the relevant authority within the timeframes required by Thai law.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies independently before sharing personal data.

9. Children's Privacy

Our programs and website are directed at adults (18 and over). We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data through our website, please contact us so we can arrange deletion.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects when the policy was last revised. Continued use of the website after a change is posted constitutes acceptance of the updated policy. For material changes, we will make reasonable effort to notify affected users directly.

11. Contact

For any privacy-related questions, data access requests, or complaints:

• Email: [email protected]
• Post: Syntara, 229 Thanon Ratchadaphisek, Din Daeng, Bangkok 10400, Thailand